TERMS & CONDITIONS AFRISCAPES™
Travel Documents and Visa
A valid passport is required for all international travel. Passports must be valid for at least 6
months after your return from your trip. In certain cases foreign passport holders require entry,
re-entry or departure permits and/or visas to enter a country. Afriscapes will endeavour to help
you with any visa queries you might have and all information is given in good faith. However, it is
solely your responsibility to ensure that you have the correct visas. Afriscapes will not be held liable for any delays, costs incurred or other inconvenience caused, if you are not allowed entry into a country.
Please note that anyone travelling to South Africa needs to have at least TWO BLANK pages,
which lie side by side in his/her passport, upon entering the country. Failure to do so might result
in you being denied entry into the country or you might not even be allowed to board your
aircraft. A parent travelling with children, without the other parent being present needs a letter
of consent from the other parent, endorsed by the police.
NB: Please note that having a valid passport, and a valid visa to enter any countries, does not guarantee entry at Border Control. Worldwide they have absolute authority, and if they deny entry for whatever reason, that is their decision. The Tour Operator and all involved in the tour process cannot be held responsible on any level should this occur. You would need to sue the government of that country for any losses or inconvenience.
It is important that you speak to your doctor or local travel clinic to receive the latest information
about vaccinations and to ensure that all your vaccinations are up to date before setting off on
your overland tour. Certain countries require a yellow fever booklet. Please note that it is solely
your responsibility that your vaccinations are up to date and that you carry proof of your
vaccinations with you. Afriscapes will not be held responsible in case of any delays or costs incurred if you are not allowed entry into a country.
It is a condition of booking, that the sole responsibility lies with you to ensure that you carry the
correct comprehensive travel insurance and medical insurance to cover yourselves, as well as any
dependents/travelling companions for the duration of your trip in Africa. This insurance should
include cover in respect of, but not limited to, the following eventualities: cancellation or
curtailment of the tour, emergency evacuation expenses, medical expenses, damage/theft/loss of
personal baggage, money and goods. Afriscapes, including our representatives and employees, will take no responsibility for any costs, losses incurred or suffered by the guest, or guest’s dependents or travelling companions with regards to, but not limited to, any of the above eventualities.
This should be arranged at the time of payment of the deposit in terms of Clause 11 or full payment in terms of clause 14 to cover you for cancellation from that time. You acknowledge that it is your responsibility to take travel insurance and that the cost thereof will be for your account. We strongly recommend that you check what you are covered for as not all travel insurances provide you with adequate cover for adventure activities. Please note that the free credit card insurances do not give you adequate cover and you will have to take out additional cover.
Afriscapes cannot be held responsible for any flight cancellations, schedule changes or re-routings. The airlines reserve the right for these changes and we will endeavour to assist you with the best alternative options where possible.
1. Afriscapes provides clients with travel and/or other services as an agent for and on behalf of principals and/or other agents engaged in or associated with the travel industry, including inter alia, airlines, tour operators, hotels, shipping companies, car hire and other providers of air, land, sea or any other travel arrangements, products or services (collectively hereinafter referred to as “the suppliers”). Afriscapes will provide, on request, the identity, terms and conditions of the suppliers relevant to the service being provided for your booking. Liability 2. Afriscapes represents airlines, tour operators, service suppliers and other travel organizations as an agent only and accordingly, on receipt by Afriscapes of any booking (which booking shall be deemed to constitute your acceptance of these terms and conditions), Afriscapes shall transmit any such booking to the supplier concerned and endeavour to secure all reservations and arrangements promptly. 3. All vouchers, receipts and tickets are issued subject to the terms and conditions specified by the suppliers. Acceptance of the vouchers or tickets and/or utilising the services comprising any Afriscapes tour or package is deemed to constitute your acceptance of the suppliers’ terms and conditions. 4. Whilst Afriscapes will take reasonable steps to secure your reservations promptly and to ensure your comfort and safety, participation in any tours or packages offered by the suppliers (including transportation to and from any venues) is at your own risk. Accordingly, you and any person on whose behalf you have booked, will have no claims (whether for loss, damage, injury, accident, delay or inconvenience to any person and/or their luggage or other property) against Afriscapes, its employees, agents and assigns (including any holding, parent, subsidiary, affiliated or associated company or any representative thereof), howsoever such loss may occur and whether the same shall arise from or be occasioned by the negligence of the indemnified parties or otherwise. 5. The suppliers may be indemnified against any liability for any damage or loss (howsoever arising) that you may suffer in that they act as agents themselves or have contracted out of liability and it is therefore recommended that you take out adequate insurance cover. Bookings, Change of Arrangements, Routes and Prices 6. “The booking” or “the reservation” refers to part or all of the travel arrangements for transportation, accommodation, sightseeing and other linked travel services made on behalf of a client with the suppliers, and excludes services of a peripheral nature as described or similar to those described in Clause 20. 7. Afriscapes will endeavour to promptly confirm the status of any booking in writing. Where Afriscapes is unable to do so, failure to provide written confirmation shall not negate the validity and/or conditions of the booking, nor will the failure of Afriscapes to do so constitute an act of negligence on its part. 8. In the event of there being an unscheduled extension to the booking caused by flight delay, bad weather, strike or any other cause that is beyond the control of Afriscapes, it is understood that expenses relating to such unscheduled extensions (e.g., hotel accommodation) will be for your account. 9. In the event that any supplier is unable to provide the service booked on your behalf, Afriscapes will endeavour to offer you alternative arrangements of similar classification and in the same area, wherever possible. Should you be unwilling or unable to accept the alternative arrangements offered by Afriscapes, any refunds to which you may be entitled are subject to the terms and conditions of the relevant supplier. Any refund in respect of any commission paid or payable to Afriscapes shall be at the sole discretion of Afriscapes. 10. Whilst every effort is made to adhere to the confirmed itineraries, Afriscapes reserves the right to effect changes should this be deemed necessary. In such cases, where an alteration to the tour itinerary is necessitated by, for example, a change in weather conditions, this does not constitute any ground for a refund. 11. Full payment is due at time of confirmation for air tickets and / or where the booking value is less than R 10,000. All other bookings require a deposit payment equal to 30% (thirty percent) of the quoted booking price at time of confirmation, of which 10% (ten percent) of the booking price is non-refundable. One hundred percent (100%) of the booking fee is due if the booking is made less than 90 days before travel date. The deposit constitutes part of the booking conditions and Afriscapes reserves the right, without prejudice to any other rights that it may have, to cancel any booking in the event of the deposit or any part thereof not being received by the due date specified therefore. 12. The quoted booking price is based on tour prices, fares, hotel prices, land costs and other relevant costs prevailing at the date of the quotation provided by Afriscapes. You agree that in the event of there being any increase in any such costs prior to receipt by Afriscapes of the final payment as contemplated in Clause 14 below, such increase shall be for your account (unless otherwise agreed to by Afriscapes or the supplier concerned) and shall be payable, without deduction or set-off, simultaneously with the final payment contemplated in Clause 14 below.
13. Any increase in the booking price occasioned by the fluctuation in rates of exchange between the date of quotation and the date of final payment in terms of Clause 14 below shall similarly be for your account. Payment and additional charges 14. Final payment for any booking must be irrevocably credited to the account of Afriscapes at least 80 days prior to the date of departure, unless specific arrangements have been made with and confirmed in writing by Afriscapes. 15. Any bookings made less than 60 days prior to the departure date must be accompanied by the full quoted and confirmed price, unless otherwise agreed to in writing by Afriscapes. 16. Final invoicing is based upon the quoted and confirmed price, less any deposit paid, plus any additional charges (including but not limited to any disbursements incurred by Afriscapes for and on your behalf) that may have accrued in terms of this agreement. Payment of any such invoice and/or statement must be made in full, without deduction or set-off, on the due date therefore, notwithstanding cancellation of all or any part of the services booked by Afriscapes. 17. Failure to make final payment on the confirmed due date will lead to cancellation of booked services and the loss of all monies paid to date. 18. Aside from passport, visa and other peripheral service fees (additional fees) as contemplated in Clause 20 hereunder, Afriscapes reserves the right to claim late booking charges, communications, consultation, administration and amendment fees where applicable. Peripheral Travel Requirements 19. Afriscapes will endeavour to assist you in obtaining or meeting the requirements for passports, visas, health documents, insurance, use of credit cards, customs and immigration regulations as well as other peripheral requirements or services falling outside the actual travel arrangements made with the suppliers and referred to as “the booking” or “the reservation”, Notwithstanding the afore mentioned, due to the constant changing nature of such peripheral requirements and services, Afriscapes will not be liable for ensuring that these requirements and services are provided correctly, promptly or at all, nor the accuracy of any information or any lack of information relating to such requirements and/or services. Cancellations and Refund Policy 20. Afriscapes will endeavour to provide the services required by the customer, but in the event of cancellation of the booking for any reason whatsoever, partially or in full, by or on behalf of you, Afriscapes reserves the right to claim the services, administration, communication and cancellation charges which will include, but not be limited to, any charges levied by any supplier against Afriscapes in respect of such booking. These fees will incur a minimum charge of R3500 per person but will not be limited to this amount.
21. Cancellation of a booking must be made in writing. You agree that if the cancellation is received: a. 60 Days or more prior to the departure date, 70% (seventy percent) of the total confirmed tour price for the booking plus any increases thereon (if any) in terms Clauses 12 and 13 above will be refunded to you, b. less than 60 days prior to day of departure, the total confirmed tour price will be forfeited. 22. Any cancellation of any air ticket for and on your behalf will be subject to the relevant airlines applicable terms and conditions applicable to the fare type chosen by you. You acknowledge and agree that any cancelled airline tickets presented for refund will be subject to delays of at least 8 weeks. Afriscapes will endeavour to expedite any such refund owing to you but will only be obliged to refund any such amounts to you on receipt thereof from the relevant airline. 23. Afriscapes reserves the right to discontinue and summarily cancel any booking in respect of which payment has fallen in arrears, and in the event of this right being exercised, the full balance still owing shall immediately become due and payable on demand. Interpretation, Law Applicable and Jurisdiction 24. Words implying the singular shall include the plural and vice versa. Words importing one gender shall include any other and reference to natural persons shall include legal entities and vice versa. 25. The laws of the Republic of South Africa govern this agreement and you hereby submit to the non-exclusive jurisdiction of the South African Courts. 26. The parties agree that save to the extent stated in this Agreement, no conditions, warranties or representation, whether oral or written and whether express or implied whether by statute or otherwise, shall apply hereto 27. No indulgence, leniency, or extension of time which Afriscapes may grant or show to you shall in any way prejudice Afriscapes or preclude Afriscapes from exercising any of its rights against you in the future. 28. The Parties hereby consent to the jurisdiction of the appropriate Magistrate’s Court in regard to any action and/or proceedings based on/or arising from these Standard Conditions of Business. 29. This document reflects the only and full agreement between you and Afriscapes and any variation and/or extension thereof shall not be valid unless agreed to both by the Parties in writing. 30. In the event of a clash and/or uncertainty in meaning and/or interpretation between this and any other document issued by Afriscapes, this document will always have preference, under all and any circumstances.